Service terms

Agreement and business use

These terms apply when you use Messy Note’s website or purchase a service. You represent that you are authorized to act for the business named in the request. Messy Note is a business-to-business service and is not offered for personal, household, or consumer use.

Free fit review

Submitting a request is free. It does not start work, create a purchase, guarantee acceptance, or promise that automation is appropriate. Messy Note may accept the fit, ask one focused question, or decline without charging you.

Current-State Map

If Messy Note accepts the fit, you may be invited to purchase a $249 Current-State Map. Work begins only after Stripe confirms payment and Messy Note has the information reasonably needed to proceed. The target delivery window is 1–2 business days after both conditions are met.

The map documents one described workflow, its friction and exceptions, ranked automation options, and one recommended first build when supported by the evidence. It is a decision document—not a guarantee of savings, revenue, compatibility, or a successful implementation.

Automation builds

A build is optional and requires a separate written scope, exclusions, acceptance checks, delivery window, support window, and approved price. Payment for a map never commits you to a build. Material changes or additional workflows require a new or revised scope.

Your responsibilities

• Provide accurate, lawful information and timely access that you are authorized to share.
• Review and approve the written boundaries, business rules, customer-facing copy, and acceptance checks.
• Keep appropriate human oversight, backups, and the ability to pause or reverse automation.
• Do not provide passwords or sensitive data through the public fit form or ordinary email.

Ownership

After full payment, you may use and share the Current-State Map and any customer-specific deliverables created for your business. Messy Note retains ownership of its pre-existing templates, methods, reusable code, generalized know-how, and tools. Your business data and materials remain yours.

Payments, cancellations, and taxes

Payments are processed by Stripe. Prices are stated in U.S. dollars unless specified otherwise. You are responsible for applicable taxes unless Stripe or Messy Note is required to collect them. Cancellations and refunds follow the Refund and cancellation policy.

No guarantees; reasonable limits

Messy Note provides professional analysis and implementation using reasonable care, but automation depends on third-party systems, access, data quality, and business decisions outside Messy Note’s control. Services are provided without promises of uninterrupted operation, guaranteed revenue, or a particular business result.

To the extent permitted by applicable law, Messy Note’s total liability for a claim related to a paid service will not exceed the amount paid for that specific service. Neither party is liable for indirect, incidental, special, or consequential loss.

Changes and contact

Service-specific written scopes control if they conflict with these general terms. We may update these terms for future use; the date above identifies the current version. Questions can be sent to hello@messynote.com.