Refund and cancellation policy

Free fit requests

There is no charge for submitting a fit request, receiving a fit decision, or answering a clarification question.

Current-State Maps

• Before production starts: request cancellation for a full refund.
• After production starts but before delivery: contact us promptly. We will explain the work completed and offer a fair refund for undelivered work when practical.
• If Messy Note cannot deliver the purchased map: you receive a full refund.
• After delivery: the map is generally non-refundable, but report a material omission or error within seven calendar days and we will correct it or provide an appropriate remedy.

Automation builds

Build cancellation and refund terms are stated in the approved scope. Unless that scope says otherwise, work not yet started is refundable; completed work and committed third-party costs are not. If Messy Note cannot deliver the agreed acceptance criteria, we will attempt a correction and, if that is not reasonably possible, provide an appropriate partial or full refund.

Care plans

A care plan never starts automatically. When separately purchased, it may be cancelled before the next renewal to prevent future charges. Amounts already billed are generally not prorated except where required by law or stated in the specific plan.

How to request a refund

Email hello@messynote.com with the business name, purchaser email, and the service involved. Do not send card details. Approved refunds are returned through Stripe to the original payment method; bank processing time may vary.