Refund and cancellation policy

Reading Room membership

Eligible accounts can start a seven-day free trial without a card or automatic charge. New early-adopter membership costs $13 USD per month while discounted places remain; regular membership is $20 USD per month. Original $12 founders keep their existing rate. If you choose to join, payment is charged at checkout and renews monthly until canceled. You can cancel the next monthly renewal through Account, where your renewal date is shown. Paid access continues through your current paid period. Existing notes and conversations remain available to read, edit, and download. A free trial or waitlist entry does not reserve a discounted place or create a paid subscription.

Cancellation does not by itself issue a refund for a payment already made. For an incorrect charge, access problem, or other refund request, email hello@messynote.com with your account email and receipt. We will review the issue and explain the remedy. Any refund required by applicable law remains available.

Deleting your account cancels the subscription immediately and removes active app content, support history, and your waitlist entry. Download your library and support history first. If your subscription ends and you later start a new one, the offer available when you rejoin applies.

Free fit requests

There is no charge for submitting a fit request, receiving a fit decision, or answering a clarification question.

Digital playbooks and kits

If the purchased PDF or ZIP kit is not delivered or the download fails, contact hello@messynote.com and we will restore access. If we cannot deliver the purchased product, you receive a full refund. Report a material file error or missing advertised content within seven calendar days so we can correct it or provide an appropriate remedy. After successful delivery, change-of-mind refunds are generally not offered, except where required by law. Buying a guide or kit does not enroll you in any subscription or implementation service.

Current-State Maps

• Before production starts: request cancellation for a full refund.
• After production starts but before delivery: contact us promptly. We will explain the work completed and offer a fair refund for undelivered work when practical.
• If Messy Note cannot deliver the purchased map: you receive a full refund.
• After delivery: the map is generally non-refundable, but report a material omission or error within seven calendar days and we will correct it or provide an appropriate remedy.

Automation builds

Build cancellation and refund terms are stated in the approved scope. Unless that scope says otherwise, work not yet started is refundable; completed work and committed third-party costs are not. If Messy Note cannot deliver the agreed acceptance criteria, we will attempt a correction and, if that is not reasonably possible, provide an appropriate partial or full refund.

Care plans

A care plan never starts automatically. When separately purchased, it may be cancelled before the next renewal to prevent future charges. Amounts already billed are generally not prorated except where required by law or stated in the specific plan.

How to request a refund

Email hello@messynote.com with the account or purchaser email, the product or service involved, and your receipt. Include the business name for an automation-service purchase. Do not send card details. Approved refunds are returned through Stripe to the original payment method; bank processing time may vary.